我们有用最新的3CX版本测试过，点击“重新配置”和“重启”是可以同步信息的（此款话机相较于fanvil品牌的话机，响应会比较慢），点击后响应时间较长（或者可以多尝试几次）。
如果你那边点击后一直没响应，请按照下面的操作来获取抓包信息和3CX support文件信息，最后将文件发给我们。
Please find below steps and instructions on how to replicate the issue and provide us with the required data to troubleshoot.
• Set the PBX in Verbose and restart all services
• Start a packet capture on all NIC’s (step 3 of instructions below)
• Change the name of the extension
• Select the IP phone in question from the ‘Phones’ tab and click the Reprovision button
• Select the IP phone once more and click the ‘Reboot’ button to restart the IP phone
• Wait until the phone is rebooted
• Stop and save the capture and generate the Support Info files
**Attach the files to the ticket along with: Extension (number) of the phone that was used to test and the time of the event.
To do so:
1.Go in Dashboard -> Activity Log -> Settings, set the Logging level to “Verbose”.
2.Ensure that there are no calls or scheduled actions ongoing. Go in Dashboard -> Services -> Restart the 3CX PhoneSystem Database Server which will restart all others with it.
3.Go in Dashboard -> Activity Log -> select “All Interfaces” from dropdown, and click “Capture”.
4.Replicate your issue, then click “Stop” in the capture popup.
5.Still in popup, click to Generate support info or go from top menu -> Support -> “Generate Support Info”.
6.An email with a link to download the support bundle is sent to the configured administrator email address. Download that file and attach it to ticket.
7.You may upload directly to the support portal if size is below 15MB or use a Dropbox account of your own.
安装上面的介绍抓取信息，发给我们就可以了，我们转给3CX官方技术支持查看。
